Coach reliability, low total cost of ownership and high residual values are all hallmarks of MCI models — and essential for any operator’s business. That is why, in addition to building the top-selling MCI J4500 coach, we also lead in service, technician training and parts support. MCI takes great pride in keeping coaches rolling, and that’s helped us build the largest independent service and parts operation in North America.
Our extended warranty extends coverage on many components up to five years/500K miles, and expands coverage on several components and wear items that carry warranty terms shorter than the applicable base limited warranty.
At MCI, we’re working every day to build a company customers can rely on. Our new Quality and Customer Service Group aligns MCI’s field service, technical call center, warranty operations, service centers and factory quality teams under OEM to better link field and factory. The structure encourages seamless sharing of knowledge between MCI manufacturing, engineering and those who directly serve coach operators to provide them with more uptime, around-the-clock reliability and maximum profitability.